Unlock Galaxy S3

[Anonymous]

Hi all,

Got a rather surprising reply from O2 today after I submitted the unlock request form:

"Thank you for your unlatching request for IMEI ********************. The
mobile number that you provided is 079********.

I'm sorry, we have not been able to unlatch your device at this time.
The reason given is:

This is not an O2 device, it will not be possible for us to provide an
unlatching code."

How's that possible? O2 supplied the phone & it's locked to O2! Pretty sure Vodafone et al are not going to help.

Anyone got any ideas?

[jonsie]

Did you buy the phone from o2? Does it have the o2 splash screen when you switch on? Are you sure the phone is actually locked to o2?

[MI5 · Accepted solution]

Sounds unlocked to me.
Try another sim in it.

[jonsie]

That would be my guess...

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@MI5 wrote:
Sounds unlocked to me.
Try another sim in it.

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[MI5]

Yes it's the usual system generated response for an unlocked phone.