cancel
Showing results for 
Search instead for 
Did you mean: 

Transfer-URGENT

Anonymous
Not applicable
I got a PAC from my existing carrier and am transferring to o2 and I got a Top-up voucher and I am scared that if I top up now the money will go to waste.
Message 1 of 15
4,082 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 122371 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous

Why would you think that will happen? If your number has ported properly then there should be no problem at at. http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

What payg tariff are you on?

Veritas Numquam Perit

Girl in a jacket

View solution in original post

Message 2 of 15
3,856 Views
14 REPLIES 14

Cleoriff
Level 94: Supreme
  • 122371 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Hi @Anonymous

Why would you think that will happen? If your number has ported properly then there should be no problem at at. http://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

What payg tariff are you on?

Veritas Numquam Perit

Girl in a jacket
Message 2 of 15
3,857 Views

Anonymous
Not applicable
@Cleoriff my number has not transferred yet and I'm on the big bundles tarrif
Message 3 of 15
3,852 Views

Cleoriff
  • 122371 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

Ok...try switching your phone on and off and see what happens. It can take 48hrs...sometimes longer?

You may need to contact CS or live chat to see the status of the port http://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
Message 4 of 15
3,846 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

@Anonymous When did you give O2 your PAC? Numbers do not port on the weekend.

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 5 of 15
3,845 Views

Anonymous
Not applicable
@Cleoriff @Bambino I GAVE MY PAC YESTERDAY I SAID THAT IF I TOP UP BEFORE IT PORTS WILL THE CREDIT BE LOST AFTER IT WILL BE PORTED?
Message 6 of 15
3,835 Views

Bambino
Level 84: Resplendent
  • 22943 Posts
  • 1022 Topics
  • 3662 Solutions
Registered:

It shouldn't be lost. If you're concerned, call customer service. Don't rely on Live Chat. A call will only cost you 25p. http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 7 of 15
3,826 Views

Cleoriff
Level 94: Supreme
  • 122371 Posts
  • 824 Topics
  • 7457 Solutions
Registered:

However as @Bambino says porting does not take place over the weekend. I gave you the contact details for CS earlier...but as you may not actually be on O2's system yet... live chat is availlable if 4445 doesn't work for you

Veritas Numquam Perit

Girl in a jacket
Message 8 of 15
3,816 Views

MI5
Level 94: Supreme
  • 143443 Posts
  • 632 Topics
  • 27490 Solutions
Registered:
If you gave your PAC on Friday the earliest your number will port is Tuesday next.week.
You can top up now and use the temp number if you wish as any credit or bundles will remain on the sim when the number ports, however, it may take an additional 24 hours for credit to transfer after the port has completed.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 15
3,812 Views

jonsie
Level 94: Supreme
  • 92921 Posts
  • 608 Topics
  • 6913 Solutions
Registered:

You should have received a text from o2 that gives you the date of porting. If you didn't receive a text whilst you were with the other network then call customer service again with you PAC. Do not please rely on live chat.

Message 10 of 15
3,806 Views