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TRYING TO GET MY MOBILE NUMBER TRANSFERRED BACK!

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Anonymous
Not applicable

on ‎06-07-2016 17:23

on ‎06-07-2016 17:23

This morning I returned an ipad air, after requesting an upgrade from my galaxy note 10 days ago.  I am not thick but took a friends word, I could make/receive calls on it.  Last night I found out I couldn't, hence the return this morning. Prior to that I had transferred my mobile number and my mobile was disconnected.  I have been tring all day to reach 'live chat' to request the number be returned to my mobile.  I am a stroke victim, cannot talk and housebound and my mobile is registered with 999 in an emergency.  At  the moment I am not covered if I'm on my own. Has anyone any suggestions?

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Anonymous
Not applicable
In response to Cleoriff

on ‎06-07-2016 21:10

on ‎06-07-2016 21:10

Doh!  Didn't know I had to but I will now. Thankyou

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Cleoriff
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on ‎06-07-2016 21:33

on ‎06-07-2016 21:33

No I thought you had and we just couldn't find it wink

However you have done it now and if you need to find it again,......its here http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Battery-and-back-up-of-ipad-before-sen...

(I have asked @MI5 to help you with this one) He is online ....

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎06-07-2016 21:36

on ‎06-07-2016 21:36

Tagging me doesn't work as I have turned them off, but I'm online anyway as you know so will see the posts.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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on ‎06-07-2016 21:41

on ‎06-07-2016 21:41

@MI5 wrote:
Tagging me doesn't work as I have turned them off, but I'm online anyway as you know so will see the posts.

Thats ok...I know the routine....

Veritas Numquam Perit

Girl in a jacket
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MI5
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on ‎06-07-2016 21:46

on ‎06-07-2016 21:46

Yes, I can see slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Toby
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In response to Anonymous
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on ‎13-07-2016 15:25

on ‎13-07-2016 15:25

Hi @Anonymous,

How have you been getting on? Any issues since last week?

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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