Spotify Premium

[Anonymous]

My Spotify Premium has stopped working. I pay £9.99 a month which is charged to my O2 bill - I have contacted Spotify who claim they cannot locate my account- is anyone able to assist in finding out why my Spotify no longer works given that I am paying through O2? 

[Cleoriff]

Hi @Anonymous I have just checked on the Spotify forum and a usual fix is to log out of the app then log back in again. Worth a try.....

[MI5]

Spotify is down at the moment.
Quite a few sites have been hit by a cyber attack.

[Cleoriff]

A cyber attack that affected Spotify and Twitter along with other sites according to this report...

https://techcrunch.com/2016/10/21/many-sites-including-twitter-and-spotify-suffering-outage/

[Anonymous]

Thanks yeah I read about the attack but this has been happening for some time so I am thinking it is another issue. Was hoping for some feedback from O2 on this one as they are the ones deducting the £9.99 from my bill each month- that money must be going somewhere.

[Cleoriff]

Maybe you should contact customer services @Anonymous http://www.o2.co.uk/contactus

Personally I would be more concerned that Spotify can't locate your account...

[Anonymous]

Thanks yes - will get in touch with O2 today

[MI5]

I didn't know you could pay o2 for Spotify?

[Cleoriff]

I thought they did it with Charge to Mobile...so have looked and apparently you can..

http://www.o2.co.uk/chargetomobile

[MI5]

Ah c2m so not really paying o2 at all then. Just being billed for the service but payments are going straight to Spotify.