on 01-05-2015 17:03
on 01-05-2015 17:03
I just changed to the M2....previously had a galaxy 111 mini...........I live in an area with little or no signal so used Tu go very happily on my samsung. The Sony in comparison is rubbish on TU go.......signal keeps dropping out the person on the other end cannot hear me etc. but worryingly twice now my phone has totally locked up while trying to do something to get the app to work. This afternoon I went to the O2 live chat was told to put in a code which I did. I lost signal and for the 2nd time my phone switched itself off so I lost the live chat. When I tried to turn the phone back on it started then locked on the O2 symbol. I cannot get it to do anything !!!!! I cannot get onto the live chat either to sort out and I live an hrs drive from my O2 shop. I have had the phone just over a month and am sorry I changed to it. HELP please
on 01-05-2015 17:15
Sounds like a faulty handset, what did live chat say the code was?
on 01-05-2015 17:15
on 01-05-2015 17:51
on 01-05-2015 17:54
on 01-05-2015 19:19
on 01-05-2015 19:19
@Anonymous wrote:
hash hash 002 hash I think 😞
That's just a code to cabcel all diverts - It shouldn't have any adverse effect at all on the phone.
Sounds like you may have to send it in for repair.
on 01-05-2015 19:20
on 01-05-2015 19:20
@Anonymous wrote:
yep tried reset, last time I went back to the shop and they pressed start button and volume both together which seemed to work but not this time 😞
There is a reset button which you press and hold for about 10 secs which may help.