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Sony Xperia z5 problems

Anonymous
Not applicable
Hi was wondering if anyone is having problems with there z5? When I seem to answer calls in dull light or try to hang up my screen is staying black and I cannot end calls I have to wait till the other user hangs up. Anyone else having this problem is there a fix the phone is only 10 days old and it's getting annoying.

Also having some problems every so often that when I'm trying to txt it's not picking up my input.
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MI5
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Have you got a screen protector on giving issues?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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If its only 11 days old I would take it back to the shop and swap it for a new one. I wouldnt be messing about with that. You have a 14 days returns policy...

Veritas Numquam Perit

Girl in a jacket
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MI5
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Assuming it's not a user issue?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Cleoriff
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@MI5 wrote:
Assuming it's not a user issue?

Of course....I was expressing my opinion only....

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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Iv got a screen protector and it's fitted right and there's a gap where the sensor is. Just wanted to see if anyone else had these problems.
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MI5
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We've not heard of any similar, no.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 18
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Anonymous
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Thanks for the help!
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MI5
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Let us know if you figure it out.....?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 9 of 18
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Sammy_boy
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This may sound odd but what colour is your z5? Think the white version of the z5 (or was it the compact only?) for some reason has issues with the touchscreen but Sony were working on a fix for it.
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