Solved: Sony Xperia U won't connect to mobile network

Anonymous · ‎18-12-2013

I purchased a Sony Xperia U and have put my pay monthly sim card into it which has a 500mb bolt on on my account. However, it won't connect to mobile internet, only through wifi. My account says that the bolt on is active but whenever I turn on my mobile network, no connection can be found.

MI5 · ‎22-12-2013

Check in Settings >More >Networks >Access point names (apn's) and make sure you have an active O2 connection. (you might need to click on it to activate and make sure you press save or done afterwards.
Also ensure that the option to "use Mobile data traffic" is ticked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

perksie · ‎18-12-2013

Have you made a call or text yet?

Try texting ACTIVE to 2020.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

Anonymous · ‎22-12-2013

Hi, I tried that and recieved the configuration message, but still no connection. Thanks anyway.

MI5 · ‎22-12-2013

Check in Settings >More >Networks >Access point names (apn's) and make sure you have an active O2 connection. (you might need to click on it to activate and make sure you press save or done afterwards.
Also ensure that the option to "use Mobile data traffic" is ticked.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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