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Level 1: Joiner
Posts: 3
Registered: ‎06-10-2012

SimSwap hasn't worked

Got my new HTC One X + microsim yesterday morning on upgrade, did the SimSwap online.Now my old sim no longer works but the new sim doesn't work either.So effectively i am without a usable phone , i got customer services to re-do the sim swap this morning as it was 24hrs since i did it myself, but its not looking good. 6 hours later and still no progress on the sim working .What are my options if it still isn't sorted tomorrow morning?

Posts: 33,606
Topics: 265
Solutions: 2,222
Registered: ‎04-01-2009

Re: SimSwap hasn't worked

Have you tried rebooting the phone at regular intervals?

 

You could try the online chat to see if they can get it provisioned for you.

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Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013

Roaming via wifi from various bars in Thailand. All replies subject to time of day and quantifiable amount of Thai whiskey!!
Level 1: Joiner
Posts: 3
Registered: ‎06-10-2012

Re: SimSwap hasn't worked

Rebooted more times than i can count, and got online chat to redo the sim swap for me this morning , i know i still have 24 hrs for this redo to take effect but so far 30hrs without a phone is a bit rubbish.Its a shame as i have not had any problems with O2 until this.I'll keep my fingers crossed and keep re-booting , hopefully it will be fixed soon
Posts: 33,606
Topics: 265
Solutions: 2,222
Registered: ‎04-01-2009

Re: SimSwap hasn't worked

Good luck, let us know when it's sorted.

O2 Community | Forum authority badge
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013

Roaming via wifi from various bars in Thailand. All replies subject to time of day and quantifiable amount of Thai whiskey!!
Level 1: Joiner
Posts: 3
Registered: ‎06-10-2012

Re: SimSwap hasn't worked

Still wasn't working this morning so contacted online chat and they sorted it straight away and i now have a usable phone! :smileyhappy:
Posts: 33,606
Topics: 265
Solutions: 2,222
Registered: ‎04-01-2009

Re: SimSwap hasn't worked

Great news, glad you're sorted :smileyhappy:

O2 Community | Forum authority badge
thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gif
Samsung Note 4, Samsung Note 2, Samsung S3, Samsung Galaxy Tab Pro, Nexus 7 2013

Roaming via wifi from various bars in Thailand. All replies subject to time of day and quantifiable amount of Thai whiskey!!