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Level 1: Joiner
skaghead
Posts: 3
Registered: ‎06-10-2012

SimSwap hasn't worked

Got my new HTC One X + microsim yesterday morning on upgrade, did the SimSwap online.Now my old sim no longer works but the new sim doesn't work either.So effectively i am without a usable phone , i got customer services to re-do the sim swap this morning as it was 24hrs since i did it myself, but its not looking good. 6 hours later and still no progress on the sim working .What are my options if it still isn't sorted tomorrow morning?

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jonsie
Posts: 16,499
Topics: 136
Solutions: 1,683
Registered: ‎04-01-2009

Re: SimSwap hasn't worked

Have you tried rebooting the phone at regular intervals?

 

You could try the online chat to see if they can get it provisioned for you.

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Level 1: Joiner
skaghead
Posts: 3
Registered: ‎06-10-2012

Re: SimSwap hasn't worked

Rebooted more times than i can count, and got online chat to redo the sim swap for me this morning , i know i still have 24 hrs for this redo to take effect but so far 30hrs without a phone is a bit rubbish.Its a shame as i have not had any problems with O2 until this.I'll keep my fingers crossed and keep re-booting , hopefully it will be fixed soon
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jonsie
Posts: 16,499
Topics: 136
Solutions: 1,683
Registered: ‎04-01-2009

Re: SimSwap hasn't worked

Good luck, let us know when it's sorted.

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Level 1: Joiner
skaghead
Posts: 3
Registered: ‎06-10-2012

Re: SimSwap hasn't worked

Still wasn't working this morning so contacted online chat and they sorted it straight away and i now have a usable phone! :smileyhappy:
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jonsie
Posts: 16,499
Topics: 136
Solutions: 1,683
Registered: ‎04-01-2009

Re: SimSwap hasn't worked

Great news, glad you're sorted :smileyhappy:

Chat | Contact | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | Complaint | Unlock Phone


I'm leaving now to go find myself....if I arrive before I get back, please ask me to wait!



Please use plain text.