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Sim card help plus Toby's help.

Poppysmum
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Last night i spoke to Kailashsingh on 02 chat and would like Toby to send my thanks he did what 02 customer services said wasn't possible Drum

 

Secondly i would like varifying that i dont need to insert my new sim when it arrives to do the following :

 

You'll get a new 4G sim for free within 1-3 working days, you need to send a text SWAP to 20220. It's a replacement sim for the same number.
Your mobile number, bill date and payment date will remain the same. Your new tariff will get active within 24 hours and your next bill will be on pro rata.
You will have a 14 days cooling off period on the new deal.

 

I have already had a text saying that 02 have completed my tariff change. My phone is working correctly with old sim in slight_smile

 

Thanks!

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MI5
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You only need the new sim if you are changing phones and require a different sized sim card.
O2 send them out as a matter of course - just keep it as a spare in case anything happens to yours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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You only need the new sim if you are changing phones and require a different sized sim card.
O2 send them out as a matter of course - just keep it as a spare in case anything happens to yours.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Poppysmum
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@MI5 wrote:
You only need the new sim if you are changing phones and require a different sized sim card.
O2 send them out as a matter of course - just keep it as a spare in case anything happens to yours.

Thank you i am still keeping my S5 mini .

 

I will keep new sim safe and not use it. Thank you slight_smile

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Toby
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Hi @Poppysmum,

Grear to hear slight_smile

Please send me a PM about this and I can gather the right details from you to pass on your kind words.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

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Poppysmum
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@Toby wrote:

Hi @Poppysmum,

Grear to hear slight_smile

Please send me a PM about this and I can gather the right details from you to pass on your kind words.


Hi @Toby PM duly sent slight_smile

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Cleoriff
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@MI5 wrote:
You only need the new sim if you are changing phones and require a different sized sim card.
O2 send them out as a matter of course - just keep it as a spare in case anything happens to yours.

Exactly what I did on January 13th @Poppysmum. My tariff was due to end. I chose my new one and rang CS... all done in less than 10 minutes. (and I was in Spain) I didn't need the new sim they sent to my UK address as I kept the same phone and was already on a 4G tariff. Pleased it went well for you. wink

Veritas Numquam Perit

Girl in a jacket
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MI5
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Pleased for you too Den slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Poppysmum
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@Cleoriff wrote:

@MI5 wrote:
You only need the new sim if you are changing phones and require a different sized sim card.
O2 send them out as a matter of course - just keep it as a spare in case anything happens to yours.

Exactly what I did on January 13th @Poppysmum. My tariff was due to end. I chose my new one and rang CS... all done in less than 10 minutes. (and I was in Spain) I didn't need the new sim they sent to my UK address as I kept the same phone and was already on a 4G tariff. Pleased it went well for you. wink


Thank you slight_smile

 

Are you still Happy Dance and singing  ? wink

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Cleoriff
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Yep still singing.....(if you are talking about the CD?) Brilliant. wink

Veritas Numquam Perit

Girl in a jacket
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Poppysmum
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@Cleoriff wrote:

Yep still singing.....(if you are talking about the CD?) Brilliant. wink


Yes i was lol wink

 

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