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Samsung note 4 and 4 g

Anonymous
Not applicable

For a long time I have been on o2 talkalot. I urgraded my phone and sim to 4 g. I also changed to big bundles 10. Problem is I cant get 4g. I have had a few "chats" online but I keep getting logged out after a while.I still had a few pounds credit left on my old tariff when I updated. Even though my big bundle is working my old payg balance is still showing. I have tried another o2 sim and the 4g symbol appears/

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jonsie
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You need to call customer service and get 4G enabled on your account.  Please don't use live chat for this. 

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jonsie
Level 94: Supreme
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You need to call customer service and get 4G enabled on your account.  Please don't use live chat for this. 

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MI5
Level 94: Supreme
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Your old balance is still showing because it would have been transferred to the new sim card.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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