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Level 2: Apprentice
Rfarnham
Posts: 13
Registered: ‎04-05-2013
Accepted Solution

Samsung galaxy s2 stuck on start up loop

My samsung galaxy s2 now won't turn on and ets stuck on the start up screen. I can't get my pictures off and I'm worried sending it to O2 will lose all this data as I have a feeling they'll just wipe it and send me a new phone. Any advice?
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damien1
Posts: 5,469
Topics: 75
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Registered: ‎13-04-2012

Re: Samsung galaxy s2 stuck on start up loop

You could try this

. Turn the POWER OFF, pull the battery out and put it back again.
2. Simultaneously press the Volume Up, Home and Power button
3. If the Samsung Symbol appears, release the Power button
4. A Boot Menu will then show, Use the volume up/down to choose and home to select.

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Level 2: Apprentice
Rfarnham
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

What do you press on the boot screen?
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damien1
Posts: 5,469
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Registered: ‎13-04-2012

Re: Samsung galaxy s2 stuck on start up loop

Ah not sure there sorry I thought it might show something obvious I've never actually done it myself

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MI5
Posts: 17,182
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: Samsung galaxy s2 stuck on start up loop

You need to select the reset option. What firmware are you running?
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
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damien1
Posts: 5,469
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Registered: ‎13-04-2012

Re: Samsung galaxy s2 stuck on start up loop

Cheers MI5 Hoped you would come along :smileywink:

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Level 2: Apprentice
Rfarnham
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

Ok, how do you find the firmware? Sorry I'm useless!
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Level 2: Apprentice
Rfarnham
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

There's reboot and factory reset, will factory reset wipe all my pics on the phone though?
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jonsie
Posts: 16,568
Topics: 137
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Registered: ‎04-01-2009

Re: Samsung galaxy s2 stuck on start up loop

Yes it will. You hopefully have backed up the phone previously?

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Level 2: Apprentice
Rfarnham
Posts: 13
Registered: ‎04-05-2013

Re: Samsung galaxy s2 stuck on start up loop

It broke really suddenly and so I couldn't back it up :smileysad: is there no hope of getting them back?
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