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Level 1: Joiner
NedKelly
Posts: 2
Registered: ‎24-09-2013

Samsung Note 3 WiFi issues

Hi im having terrible trouble keeping a connection to wifi on my Note 3.The connection is just so unstable,no other device in my house had this problem,and yes i have tried switching all other devices off as well,but it makes no diffetence,HELP
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bandofbrothers
Posts: 17,078
Topics: 698
Solutions: 1,786
Registered: ‎17-04-2012

Re: Samsung Note 3 WiFi issues

[ Edited ]
Hi.


Well if the settings are ok and you have reset your network settings within the Note 3, performed a soft / hard reset , and your router is ok ,then maybe it's time to have a diagnostic run On the Note 3.

Via the manufacturer(recommended), or o2 repairs.

http://m.samsung.com/uk/support/

Have you tried connecting to a friends router.

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MI5
Posts: 19,688
Topics: 189
Solutions: 2,649
Registered: ‎04-04-2012

Re: Samsung Note 3 WiFi issues

Lots of things you can try first, eg a different wifi channel, different security encryption, different wifi access points.... is yours a BT Hub by any chance?
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 1: Joiner
norburyman
Posts: 1
Registered: ‎30-09-2013

Re: Samsung Note 3 WiFi issues

Im also having the same issue every other device can connect to the wifi apart from the note 3. 

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Level 1: Joiner
dave2412
Posts: 1
Registered: ‎04-10-2013

Re: Samsung Note 3 WiFi issues

I have the same problem with my Note 2. Looking at other message boards, the problem is with Samsung devices (S3 also affected). They know about it but haven't done anything about it. Some people have fixed the problem by changing their authentication settings in their router to one of the lower security settings.
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Level 16: Talkative
JontySoper
Posts: 205
Registered: ‎20-09-2012

Re: Samsung Note 3 WiFi issues

Hi,

 

Perhaps we could share what we're using and what's happening...

 

GS2 (4.1.2 XWLSW) and GN3 (4.3 XXUBMI7)... never had any wi-fi issues... router setup with WPA (non-broadcast SSID).

 

Jonty.

Samsung Galaxy Note 3 (stock 4.3 UDMK2)
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Level 16: Talkative
JontySoper
Posts: 205
Registered: ‎20-09-2012

Re: Samsung Note 3 WiFi issues

Hi,

 

I don't know if this is of any value to the original poster or others who are experiencing problems but yesterday my GN3 seemed to just forget the wifi connections which were saved.  Sat at home yesterday and I noticed wifi had just gone but easily re-added.  Thought it was something I'd done by mistake but today at work and the same thing, gone.  But again just re-added with no bother.  Rather odd but not an issue (yet!)

 

Jonty.

Samsung Galaxy Note 3 (stock 4.3 UDMK2)
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Level 1: Joiner
hollanda
Posts: 4
Registered: ‎22-08-2013

Re: Samsung Note 3 WiFi issues

This is  a well known issue and there has been no solution yet from Samsung.  I will be returning my Note 3 on Friday if they're is no fix by then. 

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MI5
Posts: 19,688
Topics: 189
Solutions: 2,649
Registered: ‎04-04-2012

Re: Samsung Note 3 WiFi issues

Strange, as no one has had more Samsung's than me and I've never had a problem....
I think it's more down to security settings and wifi channel personally.....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 16: Talkative
JontySoper
Posts: 205
Registered: ‎20-09-2012

Re: Samsung Note 3 WiFi issues


hollanda wrote:

This is  a well known issue and there has been no solution yet from Samsung.  I will be returning my Note 3 on Friday if they're is no fix by then. 


Hi,

 

What type of security do you use and is your SSID hidden..?  Tried changing channel to see if it helps..?  Although you shouldn't have to change settings if other devices are working fine perhaps it could be a quick fix.  Samsung have also pushed out patches 3 and 4 now (taking the software version to UBMJ3) which are for stability improvements.  If your GN3 is unlocked then make sure you update (if branded to O2 then you'll have to wait if you keep the device beyond Friday).

 

Jonty.

Samsung Galaxy Note 3 (stock 4.3 UDMK2)
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