Samsung Galaxy S6 password fail

Anonymous · ‎15-04-2016

My samsung galaxy s6 suddenly switched itself off yesterday. It wouldnt turn on so I assumed that it was because the battery was low so I put the phone to charge. The phone turned back on after being fully charged but it wouldnt accept my password the message said your password is incorrect try again in 5 mins. I am absolutely sure I am inputting the correct password. Can anyone tell me if there is anyway I can get into my phone without doing a factory reset.

Anonymous · ‎15-04-2016

Thanks for all your suggestions. I downloaded samsung kies to my laptop and tried to back up my mobile but it wouldnt work:smileysad I had backed up my files a while ago but not lately. I will just have to go with the factory reset. Thanks again for your help.

MI5 · ‎15-04-2016

There is a good chance that you will have everything backed up to Google anyway. If so, you won't lose too much, if anything.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Martin-O2 · ‎25-04-2016

Hi @Anonymous Are you able to provide an update on your situation? Have you managed to access your S6 since your last post?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

O2

Change surname on account

Xperia 1 V Switch up MCE software

Number of times phone rings

Extra data

phone stolen