Samsung Galaxy S5 freeze/pixel startup screen

[Anonymous]

I have an issue with my S5 where it started not waking up from sleep - the two bottom lights would come on, haptic feedback would still register if you swiped screen (like incorrectly entering code) but the screen would stay black. A battery pull would fix this but now after a battery pull show a white screen with CMY (cyan magenta yellow) pixels. I still get haptic fedback similar to above, but i cannot do anything with the phone. Very frustrating. 

02 shop reccomended backing up and running minimal to rule out software issue, but i cannot even boot in safe mode now. 

I have a picture of the sceen but no way of uploading and sharing.

Anyone else having the same issue?

Anyone else got a fix?

[Anonymous]

Hi @Anonymous and welcome to the community,

I just wanted to ask you if you are still experiencing issues with this.

Let us know

[MI5]

I still think it's a hardware issue (or a loose connection) so I would get it looked at anyway.

[jonsie]

---

@MI5 wrote:
I still think it's a hardware issue (or a loose connection) so I would get it looked at anyway.

---

My feelings too, better to get it sorted rather than waiting for it to fail completely.

[Anonymous]

Hi All,

After my factory reset yesterday, yes I am still having issues. 

Awaiting Samsungs packaging so i can send it off for fixing. 

Not impressed so far!

Thanks,

Darren

[MI5]

Thought as much, sadly....
You can't fix a hardware issue with a software reset,,,,, 😞

[jonsie]

Better Samsung rather than O2 and worth the extra time and inconvenience.

[MI5]

I agree completely.
Sammy usually very good and quick at turning around repairs.....

[Anonymous]

Hi Dazyonfire

I wish you luck and hope Samsung remedy the issue.

Would you let us know how you get on

[jonsie]

Hopefully not too long a turnround either:smileyhappy:

[Anonymous]

Hi Guys, just a quick update. 

yesterday i recieved my S5 back, very impressed with the week turnaround to get it fixed and back to me. Was a little dubious as it was sent to Anovo, as i have read up on some real horror stories. 

Needless to say, it arrived and it works as should so far, although the phone was flashed, the newest firmware update wasnt on, although they said they had ran the update.

They did not specify what the fault was, only that they fixed it. 

Thanks for all your help!

Thanks,

Darren