O2 Community

Get help, share tips and chat

Android Devices (Samsung, HTC, Sony Ericsson, etc.)

Reply
Level 2: Apprentice
Posts: 15
Registered: ‎24-01-2013
Accepted Solution

Samsung Galaxy S3 - Insufficient Storage???

Hi,

Since having my S3 I've had nothing but problems with it. After having a sim swap and been taken in for repair and STILL not fixing the problem, i'm at my wits end!!

 

Basically, my phone keeps alerting me that I have insufficient storage. However, if i go on to my storage it says this:
Total Space: 11.25GB

Apps: 563MB
Pictures: 27.05MB

Audio: 72.86MB

Miscellaneous: 148KB

 

AVAILABLE: 434MB

 

Where the hell is all my storage?!

I've rebooted/reset my phone 7 times now, it's happened that many times! But I shouldn't have to keep losing ALL my photos and contacts and eveything because of this horrible fault! 

 

What should I do??

Posts: 53,192
Topics: 370
Solutions: 4,834
Registered: ‎04-04-2012

Re: Samsung Galaxy S3 - Insufficient Storage???

Firstly you should back up your phone so you don't loose anything Smiley Wink It can be restored after a reset.

Have you updated to Jelly bean yet as the file format is different which means it is virtually impossible to get low space....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Level 2: Apprentice
Posts: 15
Registered: ‎24-01-2013

Re: Samsung Galaxy S3 - Insufficient Storage???

I have now started to back up everything, as I have a 1 year old and lost lots of photos/videos of him the first time I had to reset Smiley Sad and yes, I've had all the updates! So still no idea why. Maybe a faulty phone?

Posts: 53,192
Topics: 370
Solutions: 4,834
Registered: ‎04-04-2012

Re: Samsung Galaxy S3 - Insufficient Storage???

If the storage you have written above is exactly as it is on your phone you have issues as it is not displaying correctly for JB OS. Go into settings, about device and look for android version in there. How have you been doing a reset?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Level 2: Apprentice
Posts: 15
Registered: ‎24-01-2013

Re: Samsung Galaxy S3 - Insufficient Storage???

Android Version: 4.1.2

 

I do the reset by 'Back up and reset' & pressing 'factory data reset' like the person in the o2 shop showed me to do :/

Posts: 53,192
Topics: 370
Solutions: 4,834
Registered: ‎04-04-2012

Re: Samsung Galaxy S3 - Insufficient Storage???

Back up everything now and we'll try something else.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion.

Currently using:
Xperia Z5

nil desperandum


Level 2: Apprentice
Posts: 15
Registered: ‎24-01-2013

Re: Samsung Galaxy S3 - Insufficient Storage???

[ Edited ]

Screenshot_2013-01-24-18-28-37.png

Level 2: Apprentice
Posts: 15
Registered: ‎24-01-2013

Re: Samsung Galaxy S3 - Insufficient Storage???

Ok. Everything is backed up, I do it every day now just incase!

Posts: 46,913
Topics: 407
Solutions: 2,588
Registered: ‎04-01-2009

Re: Samsung Galaxy S3 - Insufficient Storage???

Try clearing the cache by holding the volume up, home and on switch till you get the menu and then scroll down to clear partition cache, then reboot.

Level 2: Apprentice
Posts: 15
Registered: ‎24-01-2013

Re: Samsung Galaxy S3 - Insufficient Storage???

The Menu says:

Reboot System now
apply update from ADB

apply update from external storage

wipe data/factory reset

wipe cache partition

apply update from cache

which one?