SERVICE NOT ACTIVATED ON NETWORK

[Anonymous]

Hi I currently have a S3 mini on pay as you go. Last night my MMS messages were being sent and received fine, but today when trying to send a MMS i got a "message not sent" and a "service not activated on network" error message. I have had new settings sent by an o2 Guru today and tried turning my phone off and back on again but it is still not working!

I am confused as to why it was working fine yesterday but not now. Normal text messages are working fine as is my mobile internet.

Any idea's?

[Anonymous]

Look at http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi... and your masts http://status.o2.co.uk

It may be worth asking O2 Customer Services is 202 for Contract -> 4445 for PAYG -> http://www.o2.co.uk/contactus to re provision your account for mms

[MI5 · Accepted solution]

Strangely, it sounds like MMS has been turned off on your account.
I suggest you call CS http://www.o2.co.uk/contactus and ask them to check.
It might be worth asking them to re-provision MMS services regardless.

[Anonymous]

Get your MMS reset by calling cs.

Would you like some more information on how to maybe send pictures cheaper?

[Anonymous]

Hi there, I'm with @MI5 on this one, it sounds like provisioning... do ring customer services but make sure not only they check ur account but more importantly the live network. Hope this helps  

[jonsie]

They would have to disconnect and reconnect your mms provisioning which can take 24 hours.