Repair rejection

[Anonymous]

My S4 went in for repair last week because the speaker made a funny noise when it started ringing. The phone has been in for repair on two previous occasions, once for a software issue and once for the charge point. When the phone has come back it was never wiped and had all my data, settings on it.

I got a message stating that the repair wasn't covered by the phone warranty and when I collected it was told that the phone had been routed. There is absolutely no way I have done this. I wouldn't know where to begin. No one else uses this phone.

I have the phone back and it has been wiped. I was made aware that this could happen however it seems suspicious to me that it was never wiped before and suddenly I am being told its been routed.

What is going on ?

Is it possible to tell when it was allegedly routed ?

[MI5]

Maybe they looked at the date of this alleged rooting and realised it was in for repair at the time

[viridis]

.....and would never admit that was the case (directly)

[MI5]

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@viridis wrote:
.....and would never admit that was the case (directly)

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of course not, but  they can make themselves look good from it with a "goodwill" gesture of a replacement phone though !

[viridis]

Yup, well the alternative is to return handset, customer goes to Sammy, Sammy look at knox trip date, Sammy tear anova a new rectum.

[Cleoriff]

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@viridis wrote:
Yup, well the alternative is to return handset, customer goes to Sammy, Sammy look at knox trip date, Sammy tear anova a new rectum.

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How painful....

[jonsie]

Can't see that happening somehow,  but it should for sure. 

[Anonymous]

Phone arrived yesterday. I think it's reconditioned as it's got a glass screen cover on it like the ones I use. Spent all last night getting it how I like it. I wish kies would back up a complete imprint is the phone.

[MI5]

It will definitely be a recon. But I've had recons before and they have been fine, in fact I've still got one I bought about 4 years ago.

[jonsie]

Do let us know how you get on with the replacement @Anonymous

[Cleoriff]

Good luck with it...though trying to work out what you mean by this @Anonymous ?

"I wish kies would back up a complete imprint is the phone."

Perhaps one of our experts will explain... as I have gone a little brain dead this morning..