Repair Outcome: BER Non-Tech (PowersOn)

[Anonymous]

What does this mean, Repair Outcome: BER Non-Tech (PowersOn)? I have sent my Samsung S5 mini in for repair as it has trouble finding and keeping connected to the o2 network.  I've only had the phone 3 month. 

[Anonymous]

Thanks for the replies, I'll keep this post updated when I get to know anything. 

[Anonymous]

Anova are renowned for claiming water damage then just sending the un repaired unit back within 3 days

[Cleoriff]

My son used to work for Unipart who did repairs for Vodaphone.(O2 use Anova). My lad was disgusted at the poor standard of repair work. Basically there are about 10 faults on a list. If the phone doesn't fit into the prerequisite 10...too bad...they will make it fit into one of those 10. Hence water damage being the favourite one of Anova. 

[Anonymous]

Sounds like live chat & the prepared script

[Anonymous]

Wouldn't they need to prove water damage if thats what they claim?  The staff in o2 shop checked the phone, removed battery and sim wouldn't they see if it had water damage?  If this is what they claim, and they wont repair or replace what is my rights here?  I dont want to pay for a phone I havent damaged that has lasted only 3 months. 

[MI5]

They are a law unto themselves.
We would have advised you to go to Samsung directly if you had asked us here first, because we know what they are like.
You will need to prove it isn't water damaged (if that is what they claim) and you can then make an official complaint http://www.o2.co.uk/how-to-complain

[Anonymous]

I just had a txt saying the problem isnt covered under warranty, and phone is being returned with a list of options. 

[Cleoriff]

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@Anonymous wrote:

I just had a txt saying the problem isnt covered under warranty, and phone is being returned with a list of options. 

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Then now you should contact Samsung for advice and get the phone to them. It's 3 months old....

http://www.samsung.com/uk/support/

[viridis]

OK book opening:
I've got
5/3 water damage
2/1 rooted
7/4 damage from fall or drop

[MI5]

Needs new MB and it will cost you £180