Android Devices (Samsung, HTC, Sony Ericsson, etc.)

[part_chimp]

I concur.  Call centre person was very critical of them.  

I just love the fact that people who pre-ordered weeks after me are getting a blue s3 and i am not?!  Bit stupid, ah well, i'll be in a better mood tomorrow

[Zxero]

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Cruicky42 wrote:

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Reddington wrote:

Is there still stock left for general sale? 

My contract opened on the 27th of this month and I was just going to walk into one of the high street stores over the weekend and see if I can upgrade in there to a white S3. I'm so confused now I don't know if O2 have any phones left for people who haven't pre ordered and don't intend to

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I went into an O2 shop this afternoon to swap my sim to a micro sim, and
they said they have no samsung galaxy s3's in the shop at all, and wont for a while until all the preorders have been resolved. The woman seemed to think that there were 20m pre-orders. im sure its only about 9 or 10m tho. i just wanted to hold one or have a look, but they have'nt got any at all.

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As of about a week a go the pre orders for the phone hit 9 million. I sincerly doubt they've had 11million more pre orders in the last week lol.

[Reddington]

Hmm, I'll go into my nearest one (Exeter) on Sunday and ask. 

To be fair, I'm not as angry as some because I've not even ordered it but I was still hoping I could pick up a white one without too much hassle.

I guess I'll find out when I get there

[ducatidaddy848]

FINALLY got a tracking number for white s3 on a buisness contract, really took some pushing and i can't help but feel some of the o2 staff i've spoken to are blatant liars. i'd rather just be told the truth even if it's not good news.

i really am disappointed with o2 over this.

after all their promises it sounds like i'll be getting my phone on thursday, it shows as being still in leeds awaiting collection

[Zxero]

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ducatidaddy848 wrote:

FINALLY got a tracking number for white s3 on a buisness contract, really took some pushing and i can't help but feel some of the o2 staff i've spoken to are blatant liars. i'd rather just be told the truth even if it's not good news.

i really am disappointed with o2 over this.

after all their promises it sounds like i'll be getting my phone on thursday, it shows as being still in leeds awaiting collection

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Check your tracking number again tomorrow morning. You may be getting it tomorrow if Yodel have info for it today. But it's doubtful it will update again today. 

You may not be getting it tomorrow...... But if it's on their site today, there's a strong chance it'll be tomorrow. Mines still in leeds, but I've told I'm 100% getting it tomorrow.

[Gaza46]

just called 02 was told that they wont know until tommorow if they'll have it in stock or not. Haven't recieved a txt or email, my status still says in progress though. I'm actually raging was told at the start of month to wait until nearer the end of the month to pre order as the tariffs would change to meet competition (bull s***).  Then to top it all off i had this convo

info: Welcome to O2. Someone will be with you soon.
info: You're through to O2 - Bailey.
O2 - Bailey: Hi I'm O2 - Bailey. How can I help?
Gary Ballantyne: hi i am contacting you in regards to my upgrade to see when it will be despatched it is the samsung galaxy s3
O2 - Bailey: Let me check.
Gary Ballantyne: thank you
O2 - Bailey: That's perfect.
O2 - Bailey: Thanks for the information. Please give me a few minutes while I check this for you.
Gary Ballantyne: ok
O2 - Bailey: Thanks for waiting.
O2 - Bailey: I'm really very sorry but the Samsung Galaxy S3 are yet not released and it'll be done at the end of this month.
Gary Ballantyne: it is released tommorow though and many people on the forums have had fuller answers than this is there any way you can look into it further?
O2 - Bailey: I'm really very sorry as we don't have any updated about it.
O2 - Bailey: Once it is released you'll get the phone in three to five days.
Gary Ballantyne: can you tell me if the blue ones will be delayed due to manufacturing issues?
O2 - Bailey: Yes that's right.

safe to say im confused and angry!!!! been an 02 customer for years as well

[nbarnes]

I just got off the phone from O2 who said that a news item has been added to their intranet earlier today(!) which clearly states that the pebble blue SGS3 will NOT be available from any O2 channels until after the launch date (30th) due to a global stock issue. Apparently no blue orders will be processed although the option to swap to the white version is available to a limited number of customers and will be offered to users by text. Once blue stock is available, orders will be processed in date order starting with pre-orders first. She couldnt give any dates for new stock but seemed reasonably shocked that people had still not received their 'options' via text despite it being after the next day delivery cut-off point.

She certainly seemed to be reading directly from a briefing given to her by HQ so I'm inclined to believe her. With all the contradictions though, I think ill wait before swapping my order around. Maybe?

WTF O2, this is appalling service. You shouldn't be able to sell communications products if you don't know how to communicate yourself!

[cKyJack33]

My situation,

Pre ordered s3 blue on may 19th (later than some I appreciate)

Since then I have not once been able to track my order, always getting the 404 error.

Called yesterday and was told to call back on the 30th and when I asked O2 via twitter about the text/email update, all I got was this
"@O2: @cKyJack Hi Jack, we don't have any timescales, we're afraid. However keep checking, you'll get one soon"

If I have to wait for the blue version that is fine. Id just like to know what the hell is going on! Especially as O2 were very quick to take my £99 for the handset.

[NickMilner]

Still not heard anything. No doubt they'll leave it until it's too late to switch to the white model leaving me SOL on both fronts. I won't be happy if that's what happens.

[kukulaka]

sooo,

ordered mine on 10th May. Just spoke with a web agent and they said my order is still being processed and "we'll dispatch you in 3-5 working days."

Mine is a blue one.

fingers crossed.