on 19-12-2014 11:03
on 19-12-2014 11:03
Dear All
My Sony Xperia SP becomes unresponsive when I call someone and it goes through to their voicemail. The screen goes black, I cannot disconnect and all I can do is remove the SIM card and restart - which becomes very tiresome. I have sent it to the o2 repair centre, which claimed there was no fault and returned it. The fault persists. I have ensured the software is up to date. o2 will do nothing apart from send it to be repaired again. Any suggestions? This phone is sending my stress levels through the roof.....
Simon
Solved! Go to Solution.
on 19-12-2014 23:56
@MI5 wrote:
Not with the SP - I ran mine completely clean of anything and it still constantly crashed.
It was the 4.3 update that screwed the handset up and that was also the point that Sony decided they weren't going to update it any further - Result, a completely useless device unless you install a custom ROM which is very difficult on an O2 branded phone because of the locked bootloader..... but that's another long topic 😞
Could you not flash a generic stock firmware on locked bootloader or was it throughout the firmware that the issue was present?
on 20-12-2014 00:43
20-12-2014 07:28 - edited 20-12-2014 07:28
The customer service is questionable. The phone doesn't have to be! Lol!
on 20-12-2014 15:28
on 20-12-2014 15:28
on 20-12-2014 15:56
on 20-12-2014 15:56
Thanks to all for your comments and tips. Seems I have bought a rubbish phone!
on 20-12-2014 15:58
on 20-12-2014 16:06
on 20-12-2014 16:06
@viridis wrote:
Jesus, just noticed I ain't seen gillsfankev on here for yonks.
Yeah, he doesn't come on here anymore....
on 20-12-2014 16:18
@Anonymous , how many times has the phone been sent for repair with the same fault?
on 20-12-2014 16:22
on 20-12-2014 16:22
on 20-12-2014 16:24
on 20-12-2014 16:24
@Anonymous wrote:@Anonymous , how many times has the phone been sent for repair with the same fault?
It makes no difference because Anova send it back saying "no fault found" therefore CS will do nothing about it.