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Level 1: Joiner
nicknab
Posts: 3
Registered: ‎16-06-2012

Problem with my Galaxy S3

Hey guys


Basically since Thurs 14th June i cannot make any calls or texts with my phone, when i try to make a call it comes up "not registered on network" 

I can use the internet, maps etc using my mobile data so can use it without wifi so it is just a calling/texting problem i have

I thought it may have been my sim card but when i put it into my brothers old iphone 4 i can make calls and texts, i also put my brothers o2 sim in my Galaxy S3 and again could not connect to the network so that is why i think it may be a problem with the phone

I contacted o2 who have said that there is no problem at their end, my account is not barred, the IMEI of the galaxy is fine, so there are no restrictions 

I have done a full reboot of the phone and also made sure airplane mode isnt on 

I just dont know what is wrong with my Galaxy S3 
Any ideas???
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MI5
Posts: 24,606
Topics: 220
Solutions: 2,818
Registered: ‎04-04-2012

Re: Problem with my Galaxy S3

Its faulty, clearly. Return it to O2 for replacement (assuming it's an O2 contract handset?).
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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stuart1983
Posts: 4,189
Kudos: 215
Solutions: 189
Registered: ‎22-04-2012

Re: Problem with my Galaxy S3

How long have you had the phone because if you are within your 14 days cooling off period you can exchange the phone or if that period is over they will send it off for repair instead
iphone 4 16gb o2 unlimited, iPad 2 16gb wifi only
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MI5
Posts: 24,606
Topics: 220
Solutions: 2,818
Registered: ‎04-04-2012

Re: Problem with my Galaxy S3

Personally I'd go into an O2 store and not leave until I had a new one....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
Please use plain text.
Level 1: Joiner
nicknab
Posts: 3
Registered: ‎16-06-2012

Re: Problem with my Galaxy S3

Thanks for the replys guys

 

I went to the o2 store 2day and the fella confirmed it was a faulty phone, i bought the phone of a guy who got it as an upgrade and didnt want it! 

 

So i contacted him and hes going to get a replacement sorted for me

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MI5
Posts: 24,606
Topics: 220
Solutions: 2,818
Registered: ‎04-04-2012

Re: Problem with my Galaxy S3

Hopefully you know the guy and he is trustworthy....?
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
Please use plain text.
Level 1: Joiner
nicknab
Posts: 3
Registered: ‎16-06-2012

Re: Problem with my Galaxy S3

Dont know him but iv contacted him and hes gonna get a replacement sorted for me, doesnt live too far away! 

 

He didnt have to reply so i appreciate that he did

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