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Please help- Samsung not working error message

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Anonymous
Not applicable

on ‎09-06-2013 22:57

on ‎09-06-2013 22:57

I am nearly in tears here-phone has stopped working giving error message on start up:

 

The application Samsung Home (Process com.sec.android.app.twlauncher) has stopped working unexpectedly. Please try again.

 

Underneath is option to force close- I do this repeatedly until phone jams.

 

I need this for work- new manager tomorrow- am nearly hysterical- what can I do?!

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MI5
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on ‎09-06-2013 23:03

on ‎09-06-2013 23:03

Hopefully you have a backup so all you can do now is perform a factory reset or if all else fails reflash the firmware.

Have a read through this http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
  • 144336 Posts
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Registered:

on ‎09-06-2013 23:03

on ‎09-06-2013 23:03

Hopefully you have a backup so all you can do now is perform a factory reset or if all else fails reflash the firmware.

Have a read through this http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/HOW-TO-A-Guide-to-using-Odin/m-p/46346...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎09-06-2013 23:17

on ‎09-06-2013 23:17

Thank you- no back up but I just need it to work- new boss starts tomorrow. I can't get it to do anything, how can I reset it!

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MI5
Level 94: Supreme
In response to Anonymous
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on ‎09-06-2013 23:19

on ‎09-06-2013 23:19

It's all on the link (Hold Vol up+ Home + Power)
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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