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Level 2: Apprentice
Mel12345
Posts: 6
Registered: ‎10-08-2012
Accepted Solution

Phone not allowed - #MM6

On Sony Xperia S, had the phone for 3 months or so now without problem on PAYG, phone was from Mums contract but she gave it to me. Im using an 02 sim card in it, and it has been fine since I've had it, 3 months + then suddenly I get no signal yesterday and today, I reboot the phone and that message came up? Help guys?

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jonsie
Posts: 20,100
Topics: 168
Solutions: 1,869
Registered: ‎04-01-2009

Re: Phone not allowed - #MM6

I would contact O2 first of all to check there is nothing wrong with your P&G account or that the phone hasn't been barred in error.

 

If all is ok there then maybe try a factory restore.

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Level 2: Apprentice
Mel12345
Posts: 6
Registered: ‎10-08-2012

Re: Phone not allowed - #MM6

Ok, ty. I will phone them then, I have already done a factory reset in hope that is was just a random problem, but that is how I found out what the problem was.

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MI5
Posts: 21,698
Topics: 200
Solutions: 2,732
Registered: ‎04-04-2012

Re: Phone not allowed - #MM6

That message usually means the phone has been blocked. Is there an issue with your mums account ?
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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Level 2: Apprentice
Mel12345
Posts: 6
Registered: ‎10-08-2012

Re: Phone not allowed - #MM6

Well I phoned up customer services, they couldn't fix it, apparently the phone has been insurance blocked last night

BUT

my mum doesn't have any insurance on the phone, or any other insurance regarding her contract, AND there is no issue with the account, she pays the bills etc....so I have to make a trip to the 02 shop, not holding my breath they fix it.
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jonsie
Posts: 20,100
Topics: 168
Solutions: 1,869
Registered: ‎04-01-2009

Re: Phone not allowed - #MM6

Suspected it was something like that but you need to find out who actually had the phone blocked. It may just be an error but they won't unblock it unless you can contact the relevant insurance company. Trying to find out could be time consuming and difficult but perhaps O2 can point you in the right direction.

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MI5
Posts: 21,698
Topics: 200
Solutions: 2,732
Registered: ‎04-04-2012

Re: Phone not allowed - #MM6

Sounds like some "Junior" keyed in the wrong IMEI number on their blocking system. I'd find out who instigated it and give em hell !! O2 won't be able to unblock it for you I'm afraid.....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
HTC One M7. Samsung ATIV s. Xperia Z1.
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anticpated
Posts: 1,361
Topics: 53
Solutions: 34
Registered: ‎06-04-2012

Re: Phone not allowed - #MM6

So is the handset locked or is the SIM locked?

 

If the SIM is locked then you can log into your account and get the PUK code.

 

If the handset is locked,  unfortunately you will have to get this unlocked on the network.

 

Usually it takes 6 months of inactivity for a SIM to become inactive on Pay as you Go.

 

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jonsie
Posts: 20,100
Topics: 168
Solutions: 1,869
Registered: ‎04-01-2009

Re: Phone not allowed - #MM6

Maybe the OP has sorted it, hope so!

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Level 2: Apprentice
Mel12345
Posts: 6
Registered: ‎10-08-2012

Re: Phone not allowed - #MM6

NO, NO, NO, NO....I just cannot get anywhere, SO

 

I phone 02 about the problem who tell me to go to point of purchase,

I contact online guru about problem who tell me to go to point of purchase,

I go to point of purchase 02 shop who say we CANNOT DO ANYTHING, CONTACT 02

 

I then contact 02 who tell me they have no information on who blocked it, and they CANNOT DO ANYTHING, he then advises me to try to get it unblocked at a phone shop

 

I phone a local mobile shop (unlock puks etc) the shop tells me they CANNOT do anything as it is illegal......

 

DEAR GOD, ITS A £250 PHONE DEAD! Please advise, im alone.

 

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