Disgusted isn't the word. It started last week when I tried to upgrade on refresh for the new Note 4. Even though it was supposed to be released on the 17th the online shop only said ''coming soon''. Went on live chat and I was assured that it was in stock and I could order. Still couldn't order it, so phoned 202....45 minutes later the call cut off. So after a few days of trying I managed to order it online yesterday and was informed the phone would arrive today, so I took the day off work and waited and waited and waited. Went on live chat and was told that when I ordered, even though my order was taken, the phone was out of stock..... so why didn't the system tell me this instead of telling me it would be delivered tomorrow? Now I'm told its back in stock and will be delivered in the next 24 to 48 hours meaning I have to take another day off work, but which day do I take off?
Did some searching online on this company and it doesn't make good reading, they appear to be a complete cluster**bleep** when it comes to customer service, orders etc. Depending on what happens in the next few days I may well be cancelling completely and going elsewhere.
