No credit on new phone

[Anonymous]

Bought Samsung phone and got £10 top up included. No credit.
Carphone warehouse said could be a delay but bought phone on Wednesday and still no credit.

[MI5]

Log into your My O2 http://www.o2.co.uk/myo2 and check to see if the credit has been taken to give you allowances on calls, texts and data.

[Anonymous]

If it has not been taken and is showing then choose a tariff in your myo2 or by dialling 4444 from your phone.

Tariffs available are http://www.o2.co.uk/tariffs/payandgo

[Anonymous]

Thanks for replies. Checked my O2 says balance £0.00 and tariff -simplicity no allowance

[MI5 · Accepted solution]

You need to call 4445 and speak to CS.
As an account issue we can't help, sorry, although it shouldn't say simplicity as that is not a PAYG tariff so it looks like CPW may have set you up wrong.

[Anonymous]

Thanks again for your help.

[Anonymous]

Let us know how you got on please.

😄

[Anonymous]

Hi there @Anonymous ,inside the box is there an e-top up card? If there is, on the back is there a scratch of panel? If there is follow the instructions to register the card, and hopefully ur top up will be loaded on it.If not you have to go back to Cpw as CS  will not have a record of the promotion /offer because it is not an O2 offer. 

[MI5]

---

@Anonymous wrote:
Thanks again for your help.

---

You're welcome and hope you get sorted