No SMS/MMS after 5.1.1 update Nexus 9 Lte

Anonymous · ‎13-09-2015

So I've spent way too much time trying to figure this out. I have N9 Lte - all working fine until 5.1.1 update effectively killed SMS and MMS completely - nothing works, not reciving or sending. I've tried sideloading G Messenger, GoSMS and a few others, but nothing works.

I had MMS re-provisioned - nothing

I've even got a new tablet after RMAing for dodgy screen - same problem.

If I downgrade to 5.0.1 - it works....in 5.0.2 it's fine also, but in 5.1.1 - nothing. It's driving me crazy as I paid more for the Lte, and I'm paying for a package which includes SMS that I can't ever use.

Can anyone tell me why messaging broke in 5.1.1?

Anonymous · ‎21-09-2015

Thanks for the reply. I tried the above and unfortunately it's still not working. Is there an email for customer services? I can't seem to find one

MI5 · ‎21-09-2015

No email address anymore.
All contact details are here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-09-2015

Well, O2 say it's not their fault, Google never answer support calls, and the nexus support forum isn't much help either

So here I am with myLTE device that doesn't even do what I paid extra for it to do 😞

One thing I notice is the if I look at Tablet Info, it has my IEMI no, but where my cell number should be is blank.

Should that be blank? If I look at sim info, there too my number is blank.....

MI5 · ‎22-09-2015

O2 don't write phone numbers to their sim cards.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎22-09-2015

I see....then that's that line of investigation dead 😞

MI5 · ‎22-09-2015

It's clearly a software bug.
Have we tagged @Chris_K into this yet for investigation?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎22-09-2015

@MI5 wrote:
It's clearly a software bug.
Have we tagged @Chris_K into this yet for investigation?

Not previously ...but you have now... so lets hope he investigates

Veritas Numquam Perit

MI5 · ‎22-09-2015

My bad - should have done it sooner, sorry 😞

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎23-09-2015

Looks like it - especially as downgrading to 5.0.2 makes it work again....but I really don't want to be running 5.0.2!

Thanks for getting extra help in!

Anonymous · ‎25-09-2015

Are you able to help me at all please @Chris_K ? or point me in the right direction?

O2

Change surname on account

Xperia 1 V Switch up MCE software

Number of times phone rings

Extra data

phone stolen