New phone won't except sim

[Anonymous]

I have recently purchased a Samsung Galaxy S5 that was locked to the O2 network. I previously had an iPhone 4s. I have taken my sim from the old phone and put it in the galaxy, but it is saying there is no service. The signal strength is full and I gave checked the networks and it is connected to O2 but will not let me make calls, etc. Any help would be greatly appreciated.

[Anonymous]

Hi

Most welcome.

If you Google their are sites such as Checkmend as one example that will tell you if the phone is barred.

[MI5]

Does your sim work in a different phone?

[Anonymous]

Yes the sim works fine in my iPhone 4s

[Anonymous · Accepted solution]

In that case I fear the worse that the phone is imei locked.

😞

[Cleoriff]

As @Anonymous says he bought the phone privately (though not from Ebay) maybe he should go back to the seller to check out the phones history....

[Anonymous]

A very good idea @Cleoriff

Hopefully it's someone in their circle of friends and not privately off places such as GumTree or Facebook Selling sites which is usually meeting a stranger ,and paying via cash.

[Anonymous]

I have spoken to O2 tech and they have said it is possibly because my settings on current sim are set up for iPhone so they are sending a new sim out. Hopefully this does the trick. The phone does have full signal when I insert the sim but will not connect to network.

[Anonymous]

That would possibly hinder data usage.

Hope thus resolves for you.

[MI5]

It is displaying classic symptoms of a blocked IMEI.
Fingers crossed for the new sim card but I fear it will not help..... 😞

[Anonymous]

Is there anything that can be done for a blocked IMEI? Or is it a write off?