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New phone not able to pick up a network overseas travel

Anonymous
Not applicable

I lost my phone several weeks ago reported to O2 I now have a new phone but I was not able to connect to a network when travelling abroad last week. Please advise what I need to do?

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jonsie
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MI5
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Does it work OK in the UK?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable

Works OK in UK

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MI5
Level 94: Supreme
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It could just be an international roaming block.
Give CS a call to check
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Martin-O2
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@Anonymous how are you getting on with this issue? Are you able to access the network abroad now? 

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