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Lost Internet

Anonymous
Not applicable

I've had internet on my phone with no problems, however after I clicked on "Update Facebook" everything went pearshaped and I've lost the internet !

I've tried to download the settings again but nothing happens

Can someone help - pleeeeeease ?

 

Thank You

Christine

 

 

Message 1 of 6
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Anonymous
Not applicable
Hi

Occasionally turning the phone off , clean the SIM card and battery pull (phone model dependant) and turn the phone back on clears lots of glitches.

Help thread http://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Servi...

Edit ; also check your masts status here via your full postcode.

http://status.o2.co.uk

Is their any 3G or g for example symbol in the phones status bar.
Message 2 of 6
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MI5
Level 94: Supreme
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Registered:
Updating facebook shouldn't knock out your connection.
Text "Active" to 2020 and save the settings you get text back.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 6
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Anonymous
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Sorted !  Thank you both Bouncy

Message 4 of 6
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Anonymous
Not applicable
Awesome.

What avenue did you take ?
Message 5 of 6
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MI5
Level 94: Supreme
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Registered:
Please update as it will help others searching for a similar problem....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 6 of 6
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