Htc one problems

[Anonymous]

Hello, I've basically had my htc one phone for a few months now and it's giving me a lot of trouble. Firstly, one day I was giving someone a phone call and it randomly paused, the screen went black and the home screen button + < sign were still on ( the battery was 80% ). Then i had to wait for 30 minutes until it started working. Even now, I feel it seems to be delayed in its function, often when people call me the calls don't come through SOMETIMES. Also, it's a bit delayed when I'm typing my password in ( it will pause for like 3seconds before typing two letters in at once). It honestly feels like I've got a cheap 20pound phone. Worst of all, I can't open ANY PowerPoint documents or even some PDF docs. I've even tried to download office suite7 however, it still states 'download unsuccessful'. I honestly feel I've been ripped off from this contract by O2. Any advice?

[jonsie]

Have you installed any recent apps that have coincided with this problem?                                                    

Installed any battery saving apps?

Have you tried resetting the phone by rebooting?

Itsounds like you may need to clear the cache or if you have to do a factory reset make sure you have backed everything up as the phone will be wiped

http://support.t-mobile.com/docs/DOC-6526

[Anonymous]

Hi.

Hopefully the hard reset etc will rectify the lag.

If not then seek further assistance from HTC UK support.

We suggest going to them first instead of o2 repairs because they fully understand their own hardware and software.

Hope the handset restores back to how it should operate.

Take care.

[Anonymous]

I have not installed any power saving apps or any others recently really. However, can you please advise me on how I can open power point apps? I've tried office suite 7 but it still does not work....

Many thanks for your reply

[MI5]

I use Polaris viewer for all my office docs...

[Anonymous]

Hi, I've tried downloading polaris office but it says I need a key code from my IT admin to activate it ?? Also,when I download any presentation it says *Download unsuccessful*.....

Your help is much appreciated.

[MI5]

Are you connecting through a proxy or work server?

[Anonymous]

I'm not sure. How do I check and which is supposed to be ?

Thanks

[MI5]

Ideally you need to be using your own data or private wifi to download the app as it appears you have some sort of security policy active on the phone preventing you from installing.
Is it a business phone or your own?

[Anonymous]

Hi, this is my own phone and i generally use my university WiFi however, I have tried using my own data internet. Regardless of this, none of the apps Stoll allow me to open the power points. Also, it does not download the power points at all. For example,if I was to try and not a power point link,it would say *downloading* but after 10 seconds, it says download unsuccessful.