Htc one - microphone problems in call

[Anonymous]

Hi,

I've had a few frustrating chats online and in store regarding my htc.

Phone calls connect but there's no sound on my end unless I shout. It's been intermittent for a month or so. Have reset it and so on.

I've been given the option of return for repair (fair enough) or claim on the insurance and pay any excess.

I use an arriva mobile ticket app and simply put am not going to buy another ticket. The replacement phones are basic dumbphones.

Am I really limited to claiming insurance and paying excess or going under warranty and doubling up on my travel expenses?

[MI5]

Either that or buy the mic and replace it yourself.
Other options may include borrowing a smartphone off someone in the interim ?

[Anonymous]

Thanks for your reply. I don't know anyone with a spare smartphone. Other options?

[jonsie]

Is it the same of you use headphones? 

[Anonymous]

It's not, the microphone in the head phones works perfectly

[Anonymous]

Also thanks for your answer!

[jonsie]

Of the phone isn't 2 years old contact HTC directly. O2 repairers will tell you it's water damage. If you need to pay and it's over 2 years old then go to an independent repairer. 

[MI5]

Have you checked if the mic hole is blocked or covered by anything?

[Cleoriff]

HTC contact details if you require them

http://www.htc.com/uk/support/