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Level 1: Joiner
eddiesoton
Posts: 3
Registered: ‎05-05-2013
Accepted Solution

Galaxy s2 wont turn on. Cant access recovery mode

Guys,

 

Really need your help.

 

My Samsung Galaxy S2 is 1 yr old. Last two days, it wont start up. Not charging and even I could not access the recovery mode (Volume up+Home+Start). Even soft reset (battery out 10 seconds and start button). Tried connected to computer(KIES) but phone was not detected.

 

Any idea?

 

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jonsie
Posts: 16,614
Topics: 137
Solutions: 1,685
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

Sounds likes something has failed completely, I would send it off for repair.

Chat | Contact | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | Complaint | Unlock Phone


I'm leaving now to go find myself....if I arrive before I get back, please ask me to wait!



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MI5
Posts: 17,183
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Agreed.... It's kippered :smileysad:
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
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Level 1: Joiner
eddiesoton
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Thanks Jonsie and MI5.

 

Contacted o2 repair team. Been told that Samsung is under warranty until end of contract. Thanks God!. Will send it for repair.

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MI5
Posts: 17,183
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

That's correct - all Samsung phones have a 2 yr warranty :smileyhappy:
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
Please use plain text.
jonsie
Posts: 16,614
Topics: 137
Solutions: 1,685
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

If you have a Samsung repair centre close by it might be worth going direct rather than through O2.

Chat | Contact | O2 Status | Lengthen RingTime | O2 Travel | O2 Help Guides | Complaint | Unlock Phone


I'm leaving now to go find myself....if I arrive before I get back, please ask me to wait!



Please use plain text.
Level 2: Apprentice
Vicksuk
Posts: 19
Registered: ‎09-11-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

samsung number 01932 454 3583  open mon-sat 9am-6pm 

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Level 1: Joiner
eddiesoton
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Update.
1. Chat with o2 agent
2. Immediatly received repair confirmation email that contain o2 repair centre address
3. Print the address. Stick on an envelope and put your S2 with battery. Post.
4. o2 received.
5. O2 repaired the phone
6. O2 courier back the phone.
7. Free of charge
8. All the above within 5 working days.

O2 rocks!!!!!
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MI5
Posts: 17,183
Topics: 180
Solutions: 2,347
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Good to hear :smileyhappy:
Samsung S3 i9305 Dual SIM Three UK / giffgaff
HTC One O2 4G Unlimited
Samsung ATIV s EE 4G
Please use plain text.