O2 Community

Get help, share tips and chat

Android Devices (Samsung, HTC, Sony Ericsson, etc.)

Reply
Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013
Accepted Solution

Galaxy s2 wont turn on. Cant access recovery mode

Guys,

 

Really need your help.

 

My Samsung Galaxy S2 is 1 yr old. Last two days, it wont start up. Not charging and even I could not access the recovery mode (Volume up+Home+Start). Even soft reset (battery out 10 seconds and start button). Tried connected to computer(KIES) but phone was not detected.

 

Any idea?

 

Posts: 41,226
Topics: 342
Solutions: 2,441
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

Sounds likes something has failed completely, I would send it off for repair.



thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gifHelping the Street Kids of Thailand
O2 Community | Forum authority badge

Samsung Note 4, Samsung Galaxy Tab Pro, Nexus 7 2013, Leagoo Elite One
Roaming from various bars in Thailand. Replies subject to time of day and quantifiable amount of Thai whiskey!!
Posts: 45,610
Topics: 324
Solutions: 4,439
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Agreed.... It's kippered Smiley Sad
Phone in use:
Leagoo Elite 1
Previous devices: Nokia 640 DS. Sony Z1
Samsung S3 i9305. Asus Fonepad. Samsung Note 4. AtivS.

nil desperandum


Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Thanks Jonsie and MI5.

 

Contacted o2 repair team. Been told that Samsung is under warranty until end of contract. Thanks God!. Will send it for repair.

Posts: 45,610
Topics: 324
Solutions: 4,439
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

That's correct - all Samsung phones have a 2 yr warranty Smiley Happy
Phone in use:
Leagoo Elite 1
Previous devices: Nokia 640 DS. Sony Z1
Samsung S3 i9305. Asus Fonepad. Samsung Note 4. AtivS.

nil desperandum


Posts: 41,226
Topics: 342
Solutions: 2,441
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

If you have a Samsung repair centre close by it might be worth going direct rather than through O2.



thailand flag photo: Thailand! Flag-Thailand_zps1d36cf44.gifHelping the Street Kids of Thailand
O2 Community | Forum authority badge

Samsung Note 4, Samsung Galaxy Tab Pro, Nexus 7 2013, Leagoo Elite One
Roaming from various bars in Thailand. Replies subject to time of day and quantifiable amount of Thai whiskey!!
Level 2: Apprentice
Posts: 19
Registered: ‎09-11-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

samsung number 01932 454 3583  open mon-sat 9am-6pm 

Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Update.
1. Chat with o2 agent
2. Immediatly received repair confirmation email that contain o2 repair centre address
3. Print the address. Stick on an envelope and put your S2 with battery. Post.
4. o2 received.
5. O2 repaired the phone
6. O2 courier back the phone.
7. Free of charge
8. All the above within 5 working days.

O2 rocks!!!!!
Posts: 45,610
Topics: 324
Solutions: 4,439
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Good to hear Smiley Happy
Phone in use:
Leagoo Elite 1
Previous devices: Nokia 640 DS. Sony Z1
Samsung S3 i9305. Asus Fonepad. Samsung Note 4. AtivS.

nil desperandum