O2 Community

Get help, share tips and chat

Reply
Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013
Accepted Solution

Galaxy s2 wont turn on. Cant access recovery mode

Guys,

 

Really need your help.

 

My Samsung Galaxy S2 is 1 yr old. Last two days, it wont start up. Not charging and even I could not access the recovery mode (Volume up+Home+Start). Even soft reset (battery out 10 seconds and start button). Tried connected to computer(KIES) but phone was not detected.

 

Any idea?

 

Posts: 27,666
Topics: 232
Solutions: 2,030
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

Sounds likes something has failed completely, I would send it off for repair.

Posts: 30,993
Topics: 273
Solutions: 3,240
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Agreed.... It's kippered :smileysad:
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.

In vino veritas

Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Thanks Jonsie and MI5.

 

Contacted o2 repair team. Been told that Samsung is under warranty until end of contract. Thanks God!. Will send it for repair.

Posts: 30,993
Topics: 273
Solutions: 3,240
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

That's correct - all Samsung phones have a 2 yr warranty :smileyhappy:
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.

In vino veritas

Posts: 27,666
Topics: 232
Solutions: 2,030
Registered: ‎04-01-2009

Re: Galaxy s2 wont turn on. Cant access recovery mode

If you have a Samsung repair centre close by it might be worth going direct rather than through O2.

Level 2: Apprentice
Posts: 19
Registered: ‎09-11-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

samsung number 01932 454 3583  open mon-sat 9am-6pm 

Level 1: Joiner
Posts: 3
Registered: ‎05-05-2013

Re: Galaxy s2 wont turn on. Cant access recovery mode

Update.
1. Chat with o2 agent
2. Immediatly received repair confirmation email that contain o2 repair centre address
3. Print the address. Stick on an envelope and put your S2 with battery. Post.
4. o2 received.
5. O2 repaired the phone
6. O2 courier back the phone.
7. Free of charge
8. All the above within 5 working days.

O2 rocks!!!!!
Posts: 30,993
Topics: 273
Solutions: 3,240
Registered: ‎04-04-2012

Re: Galaxy s2 wont turn on. Cant access recovery mode

Good to hear :smileyhappy:
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.

In vino veritas