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Level 1: Joiner
Barryr4u
Posts: 2
Registered: ‎29-04-2012

Galaxy s11 problem

Hi,

I am able to make calls and send texts but cannot receive either. I have a good signal (4 bars)Any ideas?

This problem started this morning.

I have the latest firmware installed and have tried switching off for an hour then turning on again. I have checked that incoming calls are not blocked.

Barry

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version7point0
Posts: 560
Kudos: 146
Solutions: 171
Registered: ‎04-04-2012

Re: Galaxy s11 problem

Try entering ##002#  then the call key.

 

Test it again.

 

 

I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica

Nexus 5 | BlackBerry Z10 | Lumia 820 | Xperia T | iPhone 5 | Galaxy S3 | iPhone 4S | Sensation XE | Xperia Neo | Torch 9800
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Level 1: Joiner
Barryr4u
Posts: 2
Registered: ‎29-04-2012

Re: Galaxy s11 problem

Hi,

Tried that but no joy :-(

Thanks for thrying to help. Any other ideas?

 

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MI5
Posts: 26,290
Topics: 233
Solutions: 2,883
Registered: ‎04-04-2012

Re: Galaxy s11 problem

Can only suggest you remove battery and SIM card for 20 mins then retry. This will boot your phone with a clean network signal.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
(HTC One M7. Samsung ATIV s. Xperia Z1.)
Note 4 (still) pre-ordered.
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version7point0
Posts: 560
Kudos: 146
Solutions: 171
Registered: ‎04-04-2012

Re: Galaxy s11 problem


MI5 wrote:
Can only suggest you remove battery and SIM card for 20 mins then retry. This will boot your phone with a clean network signal.

Just out of curriosity where does the 20 minutes come from? I have found 30 seconds to usually be more than ample. 

I do work for O2 but my comments and opinions posted here are solely my own and do not necessarily reflect those of Telefónica

Nexus 5 | BlackBerry Z10 | Lumia 820 | Xperia T | iPhone 5 | Galaxy S3 | iPhone 4S | Sensation XE | Xperia Neo | Torch 9800
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MI5
Posts: 26,290
Topics: 233
Solutions: 2,883
Registered: ‎04-04-2012

Re: Galaxy s11 problem


version7point0 wrote:

Just out of curriosity where does the 20 minutes come from? I have found 30 seconds to usually be more than ample. 


It may welll be ample, you just need to be sure that no residual memory is retained, so make your own choice as to how long you leave it out for.....

Samsung S3 i9305 Dual SIM. Asus Fonepad.
(HTC One M7. Samsung ATIV s. Xperia Z1.)
Note 4 (still) pre-ordered.
Please use plain text.