on 01-07-2015 10:16
on 01-07-2015 10:16
I got my Samsung Edge on 22 June 2105 and am now having the same issue with this that I had with my previous two handsets (both on O2 as well), they were an I-phone 5 and a Nokia Lumia 925.
The issue is that sometimes when someone tries to call me, the phone just doesn't ring, register there's an incoming call or anything - the only time I know when someone has called is if they text me or a voicemail suddenly pops up.
My husband actually called me on my landline and then dialled my mobile number but nothing! We got all the static noises you get when a phone is near a pc/tv but phone was dormant.
I've read the forums about there being a network issue but it seems to be a fairly recent issue (say about 2 - 3 years).
When I contacted O2 they told me my original SIM card was faulty (despite it being less than a week old) and sent me a new one - and yet it still happens. The O2 Guru I have just spoken to told me to re-set my voicemail. Someone told my husband that it is because I leave my handset connected to the internet (although not Wi-fi all the time)...
Surely a brand new handset should be able to cope with having an internet connection open and still allow calls in - the calls don't get through whether I'm using the phone or not - most times it is just sitting on my table/desk and not in physical use at all.
Can anyone either point me in the direction of a setting on my phone that I need to change so that calls come through whether the 'net is on or not - or help in any other way?
Thanks
Solved! Go to Solution.
on 01-07-2015 10:20
on 01-07-2015 10:20
on 01-07-2015 10:54