Galaxy S5

[Anonymous]

My Galaxy S5 got cut off last night as it said I hadn't paid my bill.

I paid it via credit card this morning and it still isn't letting me make calls/send messages/access the internet.

Any ideas how long it takes for the restrictions to remove?

Thanks

[jonsie]

Possibly midnight tonight when the system updates.

Try live chat to clarify.

[Anonymous]

Ring O2 Cust Serv in 202 from another phone or from a landline 0344 8090202

I would suggest re setting up your direct debit.

[viridis]

Are you on a refresh tariff? If so, make sure both plans are paid as restrictions stay in place until both are paid. The only way to pay device plan is over phone.

[Bambino]

bandofbrothers wrote:

I would suggest re setting up your direct debit.

You're presuming the OP had a Direct Debit set up in the first place, which by the sound of his post he didn't, but should have.

I thought O2 now insisted that anyone on Pay Monthly now have their account on Direct Debit, but this situation constantly arises.

[jonsie]

It always puzzles me that O2 insist on direct debits but don't enforce it when people cancel them. As you say this now is a recurring problem on here and really of peoples' own doing and O2's seemingly lax enforcement of their terms and conditions.

[Anonymous]

On opening up a contract you have to give bank details.

But then if the account holder cancels the set up DD for whatever reason they then allow other formats to pay.