Galaxy S4 problems

[Anonymous]

Hi there,

My girlfriend is having severe problems with her new Galaxy S4.

The phone randomly will not accept calls "it has not been possible to connect your call, please try again later" and text messages will not get through to her (even though she can send them).

Then randomly she will receive text messages in the middle of the night that have been sent hours before, some don't ever get through.

We took it back into the store (both o2 and Carphone Warehouse) and a new simcard was given, tried that, was ok for a day or two then stopped working again. Took it back into the store, they handed out a new phone. Same repeated. Went back into the store again, they advised sending it off for "repair" and we are now waiting for it to return.

In the mean time, she is back to using her very old phone Samsung SA800 I think?! and using the same simcard from her S4. We have had absolutely no problems using this phone which makes me obviously think that this is a phone issue.

On a side note, on the exact same day as her, I also bought an S4 and have had absolutely no problems.

I'm completely stumped and therefore any advise or help would be appreciated. Absolutely fuming that after signing up for a new more expensive contract that the phone will not work as it's supposed to and both o2 and Carephone Warehouse keep fobbing us off.

Thanks.

[MI5]

---

Dan_SWFC wrote: 

We have tried airplane mode and rebooting the phone but to little or no avail. Besides, should we really need to do this?

---

No, you shouldn't have to, but it would help understand where the problem lies.....

[jonsie]

Is it worth trying another factory reset and running with minimal apps to try it out before sending it for repair?

[Anonymous]

I believe others in the office are on Orange with no issues. Again though, her older phone (which she was using for around a week whilst this one was sent off) was working absolutely fine with no issues. Samsung phone, o2 network...

[Anonymous]

So its not Probably network congestion then.

[MI5]

Different phones handle signals differently and some like the S4 can do much more with the signal.

[Anonymous]

I really feel for you being in this situation.

Slightly off topic but this is why I use apple.

Typically no sending off for repair. One walks out with a new or mint refurb.

[Anonymous]

I'm by no means an expert on this or anything but I'm pretty much convinced it's a software/congestion issue. Something seems to be stopping the calls and messages coming through in that area even though there's a strong signal.

I presume o2 will be able to find out what exactly it is, surely it can't be an app?!

[MI5]

Network congestion is a common issue across the whole network at the moment.....

[Anonymous]

Have you tried reporting the masts in that area via the MYNETWORK app ?

As MI5 says different phones hold into signal differently so will that phone ever hold onto signal in that area ? 😞

[MI5]

---

@Anonymous wrote:
I really feel for you being in this situation.

Slightly off topic but this is why I use apple.

Typically no sending off for repair. One walks out with a new or mint refurb.

---

Not so in the 2nd year of ownership though

Anyway, back on topic.....