Galaxy S4 problems

[Anonymous]

Hi there,

My girlfriend is having severe problems with her new Galaxy S4.

The phone randomly will not accept calls "it has not been possible to connect your call, please try again later" and text messages will not get through to her (even though she can send them).

Then randomly she will receive text messages in the middle of the night that have been sent hours before, some don't ever get through.

We took it back into the store (both o2 and Carphone Warehouse) and a new simcard was given, tried that, was ok for a day or two then stopped working again. Took it back into the store, they handed out a new phone. Same repeated. Went back into the store again, they advised sending it off for "repair" and we are now waiting for it to return.

In the mean time, she is back to using her very old phone Samsung SA800 I think?! and using the same simcard from her S4. We have had absolutely no problems using this phone which makes me obviously think that this is a phone issue.

On a side note, on the exact same day as her, I also bought an S4 and have had absolutely no problems.

I'm completely stumped and therefore any advise or help would be appreciated. Absolutely fuming that after signing up for a new more expensive contract that the phone will not work as it's supposed to and both o2 and Carephone Warehouse keep fobbing us off.

Thanks.

[Anonymous]

No worries.

I'll think positive thoughts for you.

[jonsie]

Just a thought @Dan_SWFC to try switching phones to see if the same problems occur with your phone at her place of work?

It would then determine whether an O2 network or phone issue?

[Toby]

You should both get Windows phones and be synced forever

[MI5]

We do both already have Windows phones Toby but it wouldn't be any fun to be in agreement

[Anonymous]

I concur.

Rofl

[MI5]

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@Anonymous wrote:
I concur.

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Don't you dare

[jonsie]

Completely OT now guys:smileywink:

[Anonymous]

Toby started it. 😞

Edit : Well he contributed. Lol

[Anonymous]

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@jonsie wrote:

Just a thought @Dan_SWFC to try switching phones to see if the same problems occur with your phone at her place of work?

It would then determine whether an O2 network or phone issue?

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Good idea. She is currently in the process of sending it off to o2 for "repair". I'll try this next.

Thanks.

[Anonymous]

So.. the phone was sent back from o2.

Been ok for a day or so and now it's back to being a worthless piece of junk.

o2 offered us a "refurbished" phone as a replacement. Yes that's exactly what I would like o2, to trade my new phone for an old one. Unbelievable.

We declined (obviously) and they have now offered us a new model of phone within the same price band. I think we'll be taking up their offer this time.

Thanks for the help everyone.