Galaxy S3 Mobile Data

[Anonymous]

Hi

I've got a Samsung Galaxy S3 and I'm having problems getting mobile data when I'm out of Wi-Fi range.

The O2 contract comes with 500MB plus I usually purchase extra mbs as bolt ons but suddenly no mobile data.

Is there something I need to do?

[MI5 · Accepted solution]

If you have data left try rebooting your phone.
Also check mobile data is turned on and check your apn's against those here http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20iPhone%20APN%20MMS%20mobile%20internet%20se...

[Cleoriff]

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@MI5 wrote:
If you have data left try rebooting your phone.
Also check mobile data is turned on and check your apn's against those here http://www.geeksquad.co.uk/articles/o2-apn-settings#o2%20iPhone%20APN%20MMS%20mobile%20internet%20se...

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Same issue as I had about 8 months ago with my S3...(and occasionally happens now). I find the advice given by @MI5 about rebooting always resolves the issue.

(I am not technical so I call it giving the phone a 'kick' restart)

[Anonymous]

Hi

It may be worth checking your local masts via -> http://status.o2.co.uk and -> http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Self-help-guide-Is-the-network-down-for-me-or-ev...

Try your sim in another phone as a process of elimination.

Sometimes a sim swap is required if your sim does not work correctly in another phone.

This is the same if a new SIM card is required if a person feels their original one may be at fault.

Any O2 HighStreet Store can perform the swap in store (if on Contract please take some Photo I.D just incase), or a person can take the SIM card home or request one via O2 Customer Services. 202 for Contract. 4445 for PAYG. 8002 for Business -> http://www.o2.co.uk/contactus

Sim Swap link -> http://swapmysim.o2.co.uk

Be sure to ask for an Account Specific Blank SIM card as Contract and Pay As You Go versions hold different information.

[MI5]

@Anonymous Welcome to the forum, btw....

as you haven't mentioned a complete signal failure on your phone, please don't be confused just yet with talk of swapping sims.

It's highly unlikely to be required if it's only data loss you are suffering from.