Solved: Re: Faulty phone mast - no reception Cirencester

Anonymous · ‎30-09-2014

Why is there no reception from O2 in the Cirencester area. Yesterday it said there was a faulty mast when I checked live status, now it says it's fine, but there has been no coverage or usability of my mobile phone for 2 days now, and I am thoroughly fed up. The contact method on the o2 site is appalling with apparently nobody available. Help!

Jaqueline

Anonymous · ‎30-09-2014

Hi

Download the MYNETWORK APP to report the masts.

Also try turning your phone off and on to see if this helps re connection.

View solution in original post

Anonymous · ‎30-09-2014

Hi

Download the MYNETWORK APP to report the masts.

Also try turning your phone off and on to see if this helps re connection.

jonsie · ‎30-09-2014

Have you tried switching the phone off/on? Try also cleaning the sim card.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎30-09-2014

Thank you both, got it working now!

Anonymous · ‎30-09-2014

Good news.

jonsie · ‎30-09-2014

Good news indeed

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎30-09-2014

Well done - No need to bother with live chat for stuff like this as we can usually help

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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