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Level 2: Apprentice
Posts: 5
Registered: ‎27-03-2013
Accepted Solution

Enter Network Lock control Key

I need to get some info off an Orange sim but when I put the sim in my Galaxy Ace 2 on O2 I get the following message "Enter Network Lock control Key"  telling me the sim is locked to O2. On my O2 account it shows me a PUK code, is this the code I need to unlock my phone?

 

 

Posts: 30,709
Topics: 246
Solutions: 2,154
Registered: ‎04-01-2009

Re: Enter Network Lock control Key

No you need to get the unlock code from O2 customer service.

 

O2 - Unlock Form

 

It's free if on contract and £15 if you are P&G.

 

 

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Posts: 34,159
Topics: 285
Solutions: 3,546
Registered: ‎04-04-2012

Re: Enter Network Lock control Key

No, you need the network lock code for the phone. You fill out this form https://www.o2.co.uk/apps/help/help?qid=1&q1=2&route=unlocking&case=Handset%20Unlocking%20Form and if you meet the required criteria you get the code emailed back within a few days.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.

nil desperandum

Level 2: Apprentice
Posts: 5
Registered: ‎27-03-2013

Re: Enter Network Lock control Key

Thanks guys for the replies ... I have already contacted O2 customer service help via on line chat last week and the advisor had told me they had requested an unlock which I should receive by email but I had seen the PUK code in my account and wondered if this was what I needed.

 

Posts: 34,159
Topics: 285
Solutions: 3,546
Registered: ‎04-04-2012

Re: Enter Network Lock control Key

I wouldn't put my faith in the web chat getting a code for you - Fill in the form to be sure your request goes in properly.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.

nil desperandum

Level 3: Ponderer
Posts: 22
Registered: ‎25-11-2012

Re: Enter Network Lock control Key


MI5 wrote:
I wouldn't put my faith in the web chat getting a code for you - Fill in the form to be sure your request goes in properly.

I actually did receive my unlock code within 2 days after speaking with web chat ..........

Only problem, it was for the wrong handset ..............

 

I now have both handsets unlocked which is a bonus.

Level 2: Apprentice
Posts: 5
Registered: ‎27-03-2013

Re: Enter Network Lock control Key

It is over 7 days since I requested a code via chat without any success but since I completed the on line form 2 days ago I have received my code today. Thank you for the advice and links above ^^^