on 27-03-2013 23:06
I need to get some info off an Orange sim but when I put the sim in my Galaxy Ace 2 on O2 I get the following message "Enter Network Lock control Key" telling me the sim is locked to O2. On my O2 account it shows me a PUK code, is this the code I need to unlock my phone?
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on 27-03-2013 23:09
on 27-03-2013 23:21
Thanks guys for the replies ... I have already contacted O2 customer service help via on line chat last week and the advisor had told me they had requested an unlock which I should receive by email but I had seen the PUK code in my account and wondered if this was what I needed.
on 27-03-2013 23:23
on 29-03-2013 13:24
I wouldn't put my faith in the web chat getting a code for you - Fill in the form to be sure your request goes in properly.
I actually did receive my unlock code within 2 days after speaking with web chat ..........
Only problem, it was for the wrong handset ..............
I now have both handsets unlocked which is a bonus.
on 29-03-2013 17:09
It is over 7 days since I requested a code via chat without any success but since I completed the on line form 2 days ago I have received my code today. Thank you for the advice and links above ^^^