Distorted battery in my samsung s4 mobile

[Anonymous]

My phone has started switching itself off when it gets to around 20%, and can then only be turned back on with the charger connected. My battery has now become like a pillow and pushed the outer edge of my phone outwards. Only had phone in July of last year. Does anyone else have this problem with their s4 mobile? And what do i need to do? Very very scared as it could of caught fire. Thanks Zoe

[Cleoriff]

Hi @Anonymous 

Welcome to the forum. You need to get that battery changed as soon as possible. (Bulging battery is quite common) Having said, that it will continue to ruin the workability of your phone and we always recommend changing immediately.

You must make sure the new battery is a genuine Samsung approved one. You can purchase these from Amazon. Please do not go for a cheap option...they can be quite dangerous...Best of luck

Edited to add Mobile Fun are an authorised Samsung dealer.

http://www.mobilefun.co.uk/cat/Galaxy-S4-Batteries.htm?referer=G&gclid=CNGk9trJu8QCFcjHtAodDhwAKw

[Anonymous]

Hi cleoriff thanks for reply. Have turned phone off in case it catches fire and now quite scared of using it. Why should I have to buy a new battery, it's not my fault I've used the original samsung battery that came with it? Beginning to think samsung pile of rubbish. I want this sorting properly by o2/samsung not a happy bunny

[Anonymous]

Hi @Anonymous and welcome to the Community.

There is no need to purchase a battery as Samsung give a 2 year warranty. Where did you get your phone from?

02 - call o2 and they will arrange to collect your phone, it will go to o2 repairs and a new battery provided. NOTE They WILL flash your phone software so back it up.

2. Preferred option would be to phone Samsung Repair Centre. You can then either take it to one of their repair centres (usually found at some CPW stores) or they can collect. If it does go to CPW you can ask them to add a comment NOT to flash.

I have 2 S4 handsets and have now had 3 replacement batteries. It does mean you will be without a handset for up to a couple of weeks though as they won't Jay send you a battery anymore. Samsung want to check if there has been any damage to your phone (which would also be fixed at this time as you are under warranty).

[Anonymous]

Re your comment about O2 / Samsung sorting this out? You are correct. And as it is under warranty then they will. Personally I would prefer to contact Samsung directly as o2 Repairs have a poor reputation and WILL flash the software regardless.

The issue came about and was widely reported last year as Samsung had a batch of batteries that came from a supplier in China that proved to be faulty. These things happen and they did, to their credit, issue a recall but clearly you did not see it.

Either way you are covered under warranty but you will have to send the handset away. Please please do back up.

[Anonymous]

Thanks piperdog123 still feels like I'm being fobbed off lol. I'm going back to Nokia next time

[Cleoriff]

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@Anonymous wrote:

Hi cleoriff thanks for reply. Have turned phone off in case it catches fire and now quite scared of using it. Why should I have to buy a new battery, it's not my fault I've used the original samsung battery that came with it? Beginning to think samsung pile of rubbish. I want this sorting properly by o2/samsung not a happy bunny

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You are quite correct. I  failed to read the post correctly about the length of time you had the phone. in fact the same thing happened to a family member when he had the S4 mini for 6 months. Samsung replaced the battery free of charge as it was under warranty .....

[Cleoriff]

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@Anonymous wrote:
Thanks piperdog123 still feels like I'm being fobbed off lol. I'm going back to Nokia next time

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Please dont give up on Samsung....you are just unfortunate this one had a fault....get it sorted and you wont look back...or even consider going back to another type of phone

Edit. as Piperdog says try to get the phone back to Samsung...not via O2 repairers who have a poor reputation

[Anonymous]

How are you being fobbed off @ZoeStockdale?

Your phone is covered under warranty. If you let me know where you got it from I will give you a line by line guide to having your battery replaced?

I don't see how you ate being fobbed off as we are confirming you are covered under warranty, who to contact to get a new battery and what you need to do to achieve to get this sorted along with some helpful tips on backing up to avoid losing any data on your phone.

[Anonymous]

With technology from time to time things go wrong. In this case Samsung became aware of an issue and issued a recall. Had you returned your battery last year all you had to do was top go into CPW as they are an authorised repair centre and they would have ordered you a battery and a couple of weeks later you would have gone back to collect it.

Since then Samsung have had other users report issues with the S4 after the bulge and now call the phones back in to check them over fully.

Whilst it is an inconvenience, I consider that good customer service. Issue a recall, replace battery foc and give the handset a full mot for free as well.

Apple, HTC, Samsung, Nokia especially too and also Blackberry have all had issues in the last couple of years resulting in recalls for different reasons