Changed from an iphone 4 to a galaxy alpha and its all gone wrong!

[Anonymous]

I wish I had never changed phones.  I cant send or receive texts sporadically.  I never receive a single text from one friend.  I have tried contacting O2 and as usual they are rubbish.  I finally spoke to someone in the tech side and they said that its because my account with iphone needed deactiviating...which I did.  Still nothing.  I rang them again today to tell them and they cant help me as the area I am in now (at work) is a bad service area so I need to ring them from home.  02 have been worse than useless.  I think I have no option other than just to pay £330 and cancel my account.  Any ideas?

[Anonymous · Accepted solution]

Call them again when you can. The tech guy was right. It seems your still set up on iData. Once changed you'll be fine

[Anonymous]

I did deactivate with apple and I am still not receiving texts.

[Anonymous]

O2 need to reconfigure your account also

[Cleoriff]

Having checked elsewhere it says you may have to wait a couple of days for the iPhone to be deactivated...Turn the Alpha off and back on again and this should be ok. If the problem persists you may have to contact Apple support instead of O2.. (although as Nandroid says O2 may have to reconfigure your account)

[Anonymous]

Make sure you've not added your friend to any blocked list.

Edit : How did you de register ?

Maybe try http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Apple-launches-web-tool-to-deregister-pho...

[Anonymous]

went to my apple account and deactivated my iphone 4 as well as my iphone 3

[Anonymous]

Try deleting the 'problem' friends contact and re enter them again.

[Anonymous]

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@Anonymous wrote:

went to my apple account and deactivated my iphone 4 as well as my iphone 3

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Ok. 

The link in the thread I pasted in was created by Apple to help with the issue. 

See if this resolves overnight. 

[MI5]

It's a deliberate ploy by Apple to make leaving as difficult as possible, so that you end up going back
But seriously, there are a number of things you have to do to get out of the Apple eco system.
Once all the steps have been completed you will be fine.
After completing the webtool online with Apple check back with O2 CS that you are on a Standard data package and from there on it should all be sorted.