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Level 2: Apprentice
Sisko
Posts: 5
Registered: ‎07-05-2012
Accepted Solution

Can't update to ICS on S2 using Kies on iMac

I want to upgrade to ICS on my Galaxy S2.

 

However, when I try, using Kies on my iMac, I get the following message:

 

"your device does not support software upgrading via kies".

 

My current firmware (according to Kies) is PDA:KE2/Phone:KDJ/CSC:KE1 (O2U).

 

Anyone got any ideas on what I am doing wrong, or how I can get ICS on my S2?

 

Grateful for any info.

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MI5
Posts: 29,388
Topics: 265
Solutions: 3,101
Registered: ‎04-04-2012

Re: Can't update to ICS on S2 using Kies on iMac

On your phone keypad type *#1234# and write back on here exactly what you get on screen please. I need this info to advise you further.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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Level 2: Apprentice
Sisko
Posts: 5
Registered: ‎07-05-2012

Re: Can't update to ICS on S2 using Kies on iMac

I get the following:

 

PDA: I19100XWKE2

 

Phone: I19100XXKDJ

 

CSC: I19100O2UKE1

 

Build Info Fri: May 6 07:48:55 KST2011

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MI5
Posts: 29,388
Topics: 265
Solutions: 3,101
Registered: ‎04-04-2012

Re: Can't update to ICS on S2 using Kies on iMac

Unfortunately you will have to take your phone to a service centre or flash firmware yourself via Odin. You are still on version 2.3.3 which was upgraded to 2.3.5 last September. You need 2.3.5 to get ICS but Kies won't do it now as you missed the "window".
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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Level 2: Apprentice
Sisko
Posts: 5
Registered: ‎07-05-2012

Re: Can't update to ICS on S2 using Kies on iMac

Thanks for the info.

 

Will my local O2 shop be able to act a service centre or do I need to go elsewhere?

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MI5
Posts: 29,388
Topics: 265
Solutions: 3,101
Registered: ‎04-04-2012

Re: Can't update to ICS on S2 using Kies on iMac

[ Edited ]

Not sure if O2 shops can do it. You will have to call them to find out. Carphonewarehouse do, so you might get more luck there.

Remember to back up your phone before upgrading and do a factory reset before and after upgrade to ensure a smooth transition.

Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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Level 2: Apprentice
Sisko
Posts: 5
Registered: ‎07-05-2012

Re: Can't update to ICS on S2 using Kies on iMac

Thanks for the info MI5; might try Carphone Warehouse later in the week.

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MI5
Posts: 29,388
Topics: 265
Solutions: 3,101
Registered: ‎04-04-2012

Re: Can't update to ICS on S2 using Kies on iMac

No problem... Make sure you connect your phone to Kies on a regular basis (once a month) to check for any future updates once you get up to date.
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
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anticpated
Posts: 1,833
Topics: 70
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Registered: ‎06-04-2012

Re: Can't update to ICS on S2 using Kies on iMac

I think it's kind of ironic considering you can upgrade an iPhone on a PC.

 

 

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MI5
Posts: 29,388
Topics: 265
Solutions: 3,101
Registered: ‎04-04-2012

Re: Can't update to ICS on S2 using Kies on iMac

No irony involved. The issue is not due to the OP using a Mac. If the phone had been updated to GB 2.3.5 then it would update to 4.0.3. The issue is with Kies not "jumping" upgrades for some reason....
Samsung S3 i9305 Dual SIM. Asus Fonepad.
Samsung AtivS WP8.1 Samsung Note 4.
Please use plain text.