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Level 1: Joiner
Michael30980
Posts: 2
Registered: ‎02-01-2014
Accepted Solution

Black screen on Samsung s4

My phone has just got a black screen, it still work, eg i Can make a call through the voice recognition and i can still listen to music through the head phones. Anybosy know why this has happened? I have tried plugging into the main to see if that works but no it doesn't, also removed the battery, that didn't help. Any other suggestions?

 

Cheers

Mike

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adriannadavey
Posts: 1,343
Topics: 38
Kudos: 127
Solutions: 83
Registered: ‎03-11-2013

Re: Black screen on Samsung s4

Hi

 

I would suggest you contact Samsung directly.

 

How long you had the phone for?

Sony Xperia Z3 Compact White

Samsung Galaxy Note 4
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Level 1: Joiner
Michael30980
Posts: 2
Registered: ‎02-01-2014

Re: Black screen on Samsung s4

hello,

 

I have had the phone since October so just over 2 months

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adriannadavey
Posts: 1,343
Topics: 38
Kudos: 127
Solutions: 83
Registered: ‎03-11-2013

Re: Black screen on Samsung s4

Hi

 

Since it's over 14 days o2 would send it to be repaired

 

We do not recommend o2 repairs on here that's why I said you should contact Samsung directly.

 

Hopefully other mambers like @MI5 will be able to help you but don't think he's around at the moment. 

 

Tried googling it and few people are having the same issue but can't find any solutions other than getting in touch with Samsung.

Sony Xperia Z3 Compact White

Samsung Galaxy Note 4
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