cancel
Showing results for 
Search instead for 
Did you mean: 

Android Update 17-06-16

Anonymous
Not applicable

hi,

 

Today my sony xperia z3 did an android update, all went well and the phone worked with out any problems, however now i have major problems.

 

on the lock screen i cant swipe i have to hold the unlock button, and every time i press a section of the phone it talkes to me. like press unlock double click unlock. i cant access any features other than on the main pages.

 

any ideas how to resolve this

Message 1 of 8
5,001 Views
7 REPLIES 7

Cleoriff
Level 94: Supreme
  • 122787 Posts
  • 826 Topics
  • 7466 Solutions
Registered:

Hi @Anonymous We have a Sony expert who may be able to advise on this @viridis I have tagged him to respond when available

However many threads on the Sony forums are saying if the problem persists you should contact Sony directly

http://support.sonymobile.com/global-en/contactUs/

NB: edited for typo .....Smiley Surprised

 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 8
4,978 Views

MI5
Level 94: Supreme
  • 144134 Posts
  • 634 Topics
  • 27604 Solutions
Registered:
Have you tried a firmware repair with Xperia companion?
You can download off the Sony support pages.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 3 of 8
4,953 Views

viridis
Level 56: Guvnor
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:
Settings, accessibility, talk back.
Turn that off and reboot
Message 4 of 8
4,939 Views

djlukew
Level 3: Thinker
  • 53 Posts
  • 5 Topics
  • 0 Solutions
Registered:
Yup that's definitely the talk back option. Did it once by accident
Message 5 of 8
3,627 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

Hi @Anonymous did turning off the Talk Back setting sort this issue out for you? 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 6 of 8
3,521 Views

viridis
Level 56: Guvnor
  • 13532 Posts
  • 106 Topics
  • 309 Solutions
Registered:
I bet it did...
Message 7 of 8
3,515 Views

Martin-O2
  • 8165 Posts
  • 772 Topics
  • 94 Solutions
Registered:

@viridis Fingers crossed! 

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
signature

Message 8 of 8
3,509 Views